Effective date: July 3, 2026 · Last updated: October 22, 2026
These Terms of Service ("Terms") govern your access to and use of ghosts.app and the Ghosts platform (the "Service"), operated by Ghosts ("we," "us," or "our"). By creating an account or using the Service, you agree to these Terms.
The Service is designed for business and professional use. If you use the Service on behalf of a company, firm, or other organization, you represent that you have authority to bind that organization, and "you" and "Customer" refer to it. You must be at least 16 years old to use the Service. By using the Service you confirm that you meet these requirements and that you accept these Terms and our Privacy Policy.
Ghosts provides AI-assisted content drafting. You describe the content you need, answer a guided intake, and the Service produces draft written material using named specialist writer personas, optional web research with cited sources, and editorial review tools. Every draft moves through an approval workflow: drafts are produced by artificial intelligence and are intended to be reviewed, edited, and approved by you before you use or publish them. We may add, change, or retire features of the Service over time.
You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. A workspace is the billing and team boundary of the Service: workspace owners and admins control membership, billing, retention settings, and content within their workspace, and are responsible for ensuring that the people they invite are authorized to access that workspace's content. We treat instructions from workspace owners and admins as instructions from the Customer.
Paid plans renew monthly (or annually, where offered) until canceled. Each plan includes a monthly allowance of drafting credits; the allowance resets at the start of each billing cycle and unused allowance does not roll over. Separately purchased credit packs never expire while your account remains open. Drafting operations debit credits based on actual usage at rates shown before you commit to each piece. If you enable auto top-off, you authorize us to charge your saved payment method for the pack size you selected whenever your balance falls below your chosen threshold; you can turn this off at any time on your billing page.
Some plans, including Agency / Teams and Law Firms, are priced per seat with a minimum seat count and a recurring monthly platform fee, as shown on the pricing page at the time you subscribe. Adding seats increases your charge and your credit allowance proportionally.
Payments are processed by Stripe; we do not store your card number. Except where required by law, consumed credits and fees for periods already billed are non-refundable. You can cancel a subscription at any time, effective at the end of the current billing period; purchased credits remain usable while your account is open. We may change prices or plan features with advance notice; changes take effect at your next renewal after the notice period, and if you do not agree you may cancel before the change applies.
Output is generated by artificial intelligence and may contain errors, omissions, outdated information, or statements that sound confident but are wrong. Citations link to sources the Service consulted; you are responsible for confirming that cited material supports your final published claims. You must review, and where needed edit, every draft before publishing or otherwise relying on it.
As between you and us, you exercise editorial control over what you publish, and you hold editorial responsibility for your published content. This substantive human review and editorial responsibility is also what allows customers subject to the EU AI Act to rely on the exception to the deployer publication-disclosure duty for AI-assisted text that has undergone human review, under Article 50(4) of that regulation.
Output is not legal, medical, financial, or other professional advice, and the Service is not a substitute for a qualified professional.
You retain ownership of the material you submit to the Service (briefs, notes, links, uploaded samples) ("Input") and, as between you and us, you own the drafts and other output the Service generates for you ("Output" and, together with Input, "Customer Content"). We claim no copyright interest in Customer Content. You grant us a limited license to process Customer Content solely to provide, secure, and support the Service for you. We do not use Customer Content to train AI models, and our AI providers are contractually prohibited from doing so.
We and our licensors own the Service itself, including the platform, its design, the writer personas and their names and likenesses, the prompt systems behind them, and our documentation. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You may not extract, reverse-engineer, or resell the Service's underlying prompts, personas, or models, and you may not use persona names or images to imply endorsement of your published content.
Imported content. When you import an existing draft or article into the Service for improvement, you represent and warrant that you authored it or hold sufficient rights and permissions to reproduce and modify it. You may not import content owned by someone else in order to rewrite, paraphrase, or republish it. You are solely responsible for imported content and for any claim that its importation or modification infringes another party's rights, and this responsibility survives any improvement pass the Service applies.
You agree not to use the Service to:
The Service itself enforces an editorial floor and may decline to produce content that violates these rules. We may refuse service, or suspend or terminate accounts, for violations. Where practical, we will notify you and give you a chance to export your content.
Manuscript projects require you to declare the book's intended audience, and the Service applies content rules that follow from that declaration:
Two rules apply to every manuscript regardless of audience, confirmation, or instruction: the Service will not produce sexual or sexualized content involving minors in any framing, and it will not produce content that promotes, endorses, or glamorizes abuse of anyone.
Your authorship and responsibility. You are the author of the manuscripts you create with the Service. Drafts are produced at your direction, under settings and confirmations you choose, and become your published speech only after you review, approve, and publish them under your or your client's byline. As between you and us, you are solely responsible for content you approve and publish and for how you use it; we are not the publisher of your work, we do not review or verify your factual claims, and we disclaim liability for your published content to the fullest extent permitted by law. The content settings described in this section are drafting-time guardrails, not editorial review, endorsement, or a guarantee of fitness for publication.
We record audience declarations and acknowledgments, and we may suspend or terminate accounts that misuse these settings.
The essay and research-writing tools are provided as a research, drafting, and learning aid. We do not encourage, endorse, or condone academic dishonesty, plagiarism, or submitting AI-assisted drafts as your own original work in violation of any school, college, university, or other institution's rules. Every institution sets its own academic-integrity policy, and following it is your responsibility, not ours.
Before generating an academic draft you confirm that you understand it is for your own research and learning, that you are responsible for verifying its facts and citations, and that you do not intend to submit it as your own original work for a graded assignment in violation of your institution's rules. Citations are generated against sources the Service consulted and are checked as thoroughly as we can, but AI can still make mistakes: you are responsible for independently confirming every source, quotation, and fact before relying on or submitting any draft.
As between you and us, drafts you create with these tools, and any use you make of them, are entirely your responsibility. We are not responsible or liable for how you use, submit, or publish content generated through the Service, or for any academic, disciplinary, professional, or other consequences of that use.
If you work in a regulated profession, including law, you are responsible for complying with the advertising, ethics, confidentiality, and supervision rules that apply to you, including bar rules on lawyer advertising and the duty to supervise technology-assisted work. The Service is a drafting tool; using it does not transfer any professional obligation to us.
Our Privacy Policy describes how we handle personal data. For Customer Content, we act as a processor on your documented instructions; business customers may execute our Data Processing Addendum, which is incorporated into these Terms for customers who do.
Website contact-form enquiries. If your site on the Service has a contact form, each enquiry is saved in your Leads list and emailed to the addresses you choose (if you have chosen none, to the workspace owner). You are responsible for those addresses and for who can read those mailboxes. Once an email is sent we cannot recall it, and deleting an enquiry from your Leads list does not remove the emails already sent.
Law Firms plan workspaces can configure content retention per draft status, from 24 hours to 1 year, after which content is hard-deleted from production, including every revision. This deletion commitment is subject to a legal-hold exception: where law or court order requires retention, we isolate the data from further processing and delete when the obligation ends.
Where the Service offers AI-detection or similar scoring features, scores are statistical estimates, not determinations of fact. We make no guarantee about the accuracy of any detection score, and you should not rely on a score as the sole basis for any decision about a person or a piece of writing.
We treat Customer Content as your confidential information. We do not read your prompts or drafts by default: no human review occurs in the ordinary operation of the Service, and support access to your content happens only with your permission and is logged. We disclose Customer Content only to the subprocessors that operate the Service, or where law requires.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, ORIGINAL, OR SUITABLE FOR ANY PARTICULAR USE, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.
You will indemnify and hold us harmless from third-party claims arising out of your Input, the content you publish (including published Output), or your unlawful use of the Service or violation of these Terms.
You may stop using the Service and close your account at any time. We may suspend or terminate the Service or your account for material breach of these Terms, for extended non-payment, or if required by law. On termination, you may export your Customer Content for a reasonable period, after which we delete it in accordance with the retention terms in Section 9 and the Privacy Policy. Sections that by their nature should survive termination (including 6 and 11 through 16) survive.
These Terms are governed by the laws of the State of Idaho, USA, without regard to conflict-of-law rules. The state and federal courts located in Idaho have exclusive jurisdiction over disputes arising from these Terms or the Service, and each party consents to venue there. Before filing any claim, the parties will attempt in good faith to resolve the dispute informally by contacting the other party.
We may update these Terms from time to time. Changes apply prospectively: material changes will be posted on this page with an updated effective date, and where the change is significant we will give notice before it takes effect. Continued use of the Service after changes take effect constitutes acceptance. If any provision is found unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy and any executed Data Processing Addendum, are the entire agreement between you and us regarding the Service.
Questions about these Terms: legal@ghosts.app.